THE BASICS!
(can be done by you, the subscriber)
- Check your internet speed. A speed test can be done via www.speedtest.net Most IPTV players also have a speed test option in the app settings
- Don’t just look at the actual speed in Mbps, Ping time is also an important factor as this measures the “reaction speed ” of your connection.
- Ping above 15 is generally considered a bad result, below 10 and you should be fine.
- Is your DNS settings optimal for IPTV?
Your DNS settings could be the reason you are getting poor results in both ping time and also no service on your IPTV.
In most cases using Google or Cloud Flare DNS can really improve the result. - Is your Device optimized?
I well-known fact is that over time a device such as an Android box, Magbox, Smart TV etc, can become sluggish and less responsive.
I simple Hard reset of the device and reinstall of the IPTV service can work wonders. Give it a try!
DEVICE
(can be done by you, the subscriber)
There are literally 100´s of different apps and devices out there, do you really think they all perform the same?
It can be quite tempting to go to an online shop and buy one of the cheapest Android boxes to watch your IPTV service on, however keep in mind that a box for R250 can’t compare to a box that costs between R700-R1500 and here’s why:
Different boxes use different CPU (the brain) and memory which can result in some really strange performance issues, also… the cheaper boxes don’t even have the necessary chipset features to decode the stream in a proper way, meaning sometimes you don’t get sound but subtitles and the other way around.
So having the right hardware is vital! (Even a Ferrari uses the same gasoline as a VW Polo)
APPS!
(can be done by you, the subscriber )
There A LOT of different apps for IPTV and new ones are released almost daily, and let me tell you, some of them really SUCK!
Many times the IPTV service provider gets all the blame when something is not performing the way you expect, but you should really be taking a look at the app you are using and maybe, just maybe be open to the idea that its the app not doing what it is supposed to.
So trying a different app can mean all the difference in the world.
Many subscribers use Smart IPTV or XCIPTV on their Smart TV, Why? Because it’s simple to install and even easier to get working
However, Smart IPTV works differently on different TV’s. On one TV all is super-duper when on another TV you can’t even get subtitles to display.
Why is that? Simple, It’s due to the different hardware on the TV!
Fact: Installing KODI on an Android TV or Android TV box gives you almost perfect results on most devices.. Is KODI as widely used as Smart IPTV or XCIPTV? NO…
Why? Because it requires more configuration on the users part which is not something most want or can do.
FAQ (Frequently Asked Questions)!
- I only see one BIG list of channels, Where are the groups?
You are using the wrong M3U or the settings of the app is not set to use Groups.
M3U should always be ” M3U with Options ” to get the channel into Groups
I’m having a lot of buffering when using M3U!
If you are using M3U please note that there are two versions of the M3U with Options, One HLS and One MPEGTS.
Depending on your setup you will get different performance between the two so please try both versions and see which one works the best for you
Note: If you use M3U and just see one folder with all the channels this means you are not using the correct M3U
I don’t get subtitles on my channels!
As mentioned before, subtitles is one of those things that rarely work on a cheap box or broken app, however in some apps you have decoder options which are most likely set to “auto” and this causes the app to not use the hardware of the box/tv, so setting this to something like HW or HW+ will do the trick.
- I only see one BIG list of channels, Where are the groups?
